It’s time for a tech check.
Information Technology Services at Metropolitan State University of Denver has a simple checklist that faculty and staff members can follow to ensure they’re ready for classes and smooth operations in the spring semester.
- Update Office 365 Multi-Factor Authentication (MFA) and account recovery settings. Anyone who got a new mobile device over the holiday break or changed their phone number or email address should add that information to their Office 365 profile. Remember, logging in to University web services requires authentication on a second device, so it’s important to keep MFA information up to date. For instructions, please see “How do I change my Office 365 MFA / account recovery options?”
- Update university-issued computers. If a university-issued computer went unused for the past few weeks during the break, it may need to run monthly system or software updates. Computers will notify users of any required updates shortly after login, and users can check the computer’s asset management tool for any recommended updates.
- Check for necessary software and equipment in your classrooms. Faculty members should check their classrooms and other learning environments to ensure they have all the software and equipment they need. If software is missing and can’t be installed through the computer’s asset management tool, or to request or check out equipment, contact the ITS Service Desk at 303-352-7548 or submit a service request through the ITS support portal. For immediate tech support in a classroom or other learning environment, please call the phone number posted in the room or the ITS Service Desk.
Know where to go for knowledge and support.
Canvas Resources & Support
- The ITS Knowledge Base contains several articles for faculty and staff (as well as for students) on the basics of using Canvas in the MSU Denver technology environment. For Canvas technical support, please contact Canvas Support (877-433-5878) or the ITS Service Desk (303-352-7548).
- The Center for Teaching, Learning and Design maintains a large variety of step-by-step tutorials and best-practice documents for getting the most out of Canvas on the Ready website. For help with course design for effective teaching and learning, please contact the Center for Teaching, Learning and Design.
Information Technology Resources & Support
- The ITS Service Catalog provides details on ITS services and offers a simple way to submit requests for services through streamlined online forms.
- The ITS Knowledge Base is a collection of how-to articles and general information full of answers and solutions.
- As always, faculty and staff members can request technical support for University systems at the IT Services Support Portal, support.msudenver.edu, or by calling the ITS Service Desk at 303-352-7548.
